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Quality assurance

In 2019, the University of Zenica went through the institutional re-accreditation process in 2019, after the first accreditation that was carried out in 2014 and its expiration of five years. On March 29, 2019, based on the positive opinion and recommendation of the Expert Commission, which conducted an external evaluation of the University, the Ministry of Education, Science and Youth of the Zenica-Doboj Canton issued a Decision on the accreditation of the higher education institution "University of Zenica".

The Agency for the Development of Higher Education and Quality Assurance of Bosnia and Herzegovina entered the University of Zenica in the State Register of Accredited Higher Education Institutions of Bosnia and Herzegovina, based on a previously adopted Decision from the competent ministry, and the University received a new accreditation for the next five years. This way it is the reaccreditation procedure of the University of Zenica was successfully completed.

The quality system includes quality assurance, management and improvement at the University of Zenica. The goal of the Quality System is to build institutional mechanisms for systemic evaluation and coordination of initiatives and development programs with the permanent purpose of promoting a culture of quality and high standards of higher education activity in all areas of the University's work.

The organization and standards of operation of the Quality System are subject to benchmarks, principles and criteria for evaluating the effectiveness of organizational units of the University and study programs. The evaluation system takes into account the specificities of certain scientific areas in the field of higher education.

Quality culture is built in all aspects of activity and through all normative acts.

Internal users of the Quality System at the University are students, management, teaching, library, administrative and technical staff. External (external) users are other levels of education, economy, local and state administration, culture, health and others, involved in checking the efficiency and quality of the University's work, as a source of data for evaluation and improvement of work.

The evaluation areas of the University's Quality System are:

  • rules and procedures in ensuring and promoting the culture of quality at the University;
  • application of the QA system at all levels of external and internal verification (self-verification);
  • status of study programs;
  • enrollment of students in study programs;
  • scientific-teaching process;
  • the process of evaluating student work;
  • being informed;
  • equipment for education and scientific research activity;
  • library activity;
  • IT equipment and the currentness of the information system;
  • administrative and technical resources;
  • upgrade in the application of academic standards; you
  • the public of action.

Organizational structure of the QA system

The organizational structure of the QA system of the University consists of:

  • University Quality Committee (further: University Committee);
  • University Quality Office (further: Office); you
  • quality committees of organizational units/affiliated members of the University (further: OJ Board/affiliated members).

Organizational units of the QA system operate in an integrated manner and share responsibility for ensuring, managing and improving quality in all areas of the University's activities.

Quality Committee of the University of Zenica

The University Board is a working and advisory body of the University and is established by a decision of the University Senate.

The Board of the University of Zenica consists of:

  1. Prof. Nadira Bušatlić, PhD, quality manager of the University (president);
  2. Prof. Almaida Gigović-Gekić, PhD, quality manager of the OJ Faculty of Engineering and Natural Sciences, member
  3. Prof. Josip Kačmarčik, PhD, Faculty of Mechanical Engineering, member
  4. Assoc. Ph.D.Sc. Mirza Bašić, OJ of the Faculty of Philosophy, member
  5. Associate Professor Ivana Grubešić, OJ of the Faculty of Law, member
  6. Associate Professor Jasmina Džafić, OJ of the Faculty of Economics, member
  7. Associate Professor Kenan Galijašević, OJ of the Faculty of Medicine, member
  8. Prof. Dr.Sc.Safet Husejnović, OJ of the Faculty of Islamic Pedagogy, member
  9. As. Vahid Redžić, MA, OJ of the Polytechnic Faculty, member
  10. Assoc. Ph.D. Belma Fakić, OJ Institute "Kemal Kapetanović", member
  11. Nidžara Halilović-Čustović, M.Sc., OJ Student Dorm, member
  12. Student of the first cycle of studies, member
  13. Second cycle student, member
  14. Student of the 3rd cycle of studies, member
  15. Representative of the Ministry of Education, Science, Culture and Sports ZDK, member
  16. Prof. Dr.Sc. Ilhan Bušatlić, vice-rector for finance and development, member
  17. Prof. Dr.Sc.Hasan Avdušinović, vice-rector for international cooperation and quality assurance, member
  18. Prof. Ph.D.Sc. Maša Alijević, vice-rector for teaching and student affairs, member
  19. Prof. Ph.D. Fuad Hadžikadunić, vice-rector for scientific research, member
  20. Aras Borić, B.Sc. University library, member
  21. Mediha Arnaut, B.Sc. general secretary, member
  22. Amra Muslić-Halilović, coordinator for inter-university and international cooperation, member

The University Quality Manager is appointed by the University Senate on the Rector's proposal.

Managers for the quality of organizational units/affiliated members are appointed by NNV/NV of organizational units/affiliated members, and the manager for quality of the organizational unit of the Student Center is appointed by the College of the Student Center of the University.

Board members from among student representatives are appointed by the Management Board of the University Student Union, and Board members from among representatives of external users are appointed by the Senate, upon the proposal of the relevant Ministry.

Vice-chancellors are members of the Board by position, during their term of office, which also means

acting membership.

The General Secretary and the Librarian of the University Library are members of the Board based on the scope of their jobs.

Responsibilities of the Quality Committee

The board is responsible for:

  • establishment, development and management of the QA system of the University;
  • strategic planning and decision-making on guidelines and procedures for quality assurance and improvement;
  • proposing specific projects and activities to ensure and improve quality;
  • ensuring the effectiveness of quality improvement procedures and monitoring the effectiveness of the implementation of internal mechanisms for quality assurance and improvement at organizational units/affiliated members of the University.

In the implementation of the defined competences, the Board:

  • participates in defining, proposing and redefining the vision, mission, policy and quality goals at the University;
  • adopts quality assurance system documents and participates in their development;
  • analyzes the reports on the review of the quality assurance system;
  • analyzes reports on internal and external audits;
  • reviews quality initiatives and reports;
  • proposes, defines and orders measures for the implementation of corrective and/or preventive measures;
  • appoints teams to improve the quality assurance system;
  • develops and proposes motivational elements.

Quality Office of the University of Zenica

The Quality Office consists of the administrative and professional service of the Quality Committee of the University of Zenica, which is managed by the University's Quality Manager. The office cooperates with all organizational units/affiliated members of the University. Students can also be involved in the work and programs of the Office.

Responsibilities of the Office for Quality

The office performs the following tasks within its competences:

  • creates a network for managing and improving quality at the University and integrating the University into the national QA network in cooperation with the Agency for the Development of Higher Education and Quality Assurance;
  • initiates, initiates and coordinates the implementation of development programs for the purpose of continuous quality assurance and improvement;
  • determines, organizes and systematically monitors characteristic quality indicators;
  • encourages and organizes constant discussions about quality, i.e. spreads and affirms the culture of quality in the academic and non-academic public;
  • defines standards and criteria for the functioning of organizational units/affiliated members of the University;
  • develops external and internal evaluation procedures, methods for researching different aspects of the quality of higher education, as well as different target populations (students, teachers, library, administrative and technical staff);
  • conducts appropriate analyzes and collects quality information;
  • investigates the causes of low-quality, ineffective and excessively long studies;
  • establishes a system of internal verification;
  • secures feedback from students and directs their suggestions, proposals and criticisms;
  • encourages and organizes the professional development of teachers, associates, managers, librarians and administrators

Guidelines for the development of quality culture

The first and minimum prerequisite for establishing a quality culture at the university is certainly the construction of an adequate and efficient quality assurance system (Quality Assurance – QA). Thus, the strategic steps in establishing a quality culture coincide with the strategic steps in the development of the quality assurance (QA) system at the university. Generally speaking, these are:

  • defining a clear and precise quality policy, whose basic postulates will be followed by the entire leadership at all levels of management at the university, and which will be accepted by all employees through an intensive and permanent campaign in order to achieve the goal "quality is the job and responsibility of all employees";
  • defining roles and tasks in the quality assurance system at different levels (state, university and faculty), i.e. subsidiarity in quality management;
  • creating an adequate and efficient quality assurance system with all necessary documents and protocols;
  • familiarizing all employees with the defined quality policy, goals, organizational structure and quality management system with explanations of why a certain system was chosen and what benefits it brings to everyone;
  • institutional involvement of students in all stages of decision-making and formation of institutional models of communication with teachers and other academic staff at the university.

Measures to establish a quality culture that result from previously defined strategic steps can be defined through:

  • implementation of the proclaimed UNZE quality policy through the establishment of a quality assurance system in all segments and at all levels;
  • inclusion of the academic environment in the analysis of the functioning of the existing system and the synthesis of domestic experience and positive experiences from other countries, through practicums, forums, etc.
  • organizing panels and practicals where standards, quality criteria, evaluation procedures and interpretations of evaluation results will be discussed;
  • after the synthesis of experiences in the quality assurance system, prepare recommendations for changing the legal and sub-legal frameworks;
  • together with the Founder, analyze the enrollment policy at UNZE based on the needs of society, the economy, the capacity of institutions, the cost of studies, respecting the general strategic commitment;
  • write an evaluation protocol (guide) and familiarize both those who evaluate and those who are evaluated with the rules in a timely manner during the procedure;
  • gradually introduce an effective model for recognizing and rewarding outstanding abilities and achievements of both teaching staff and students;
  • periodically and continuously evaluate OJ, NPP, teaching, university teachers, students and other quality indicators, and compare and optimize all university activities on the fly.

According to the general guidelines for the development of the quality culture at the University, and analyzing the previous strategic decisions and continuous activities of the Quality Committee, it is obvious that the system of internal quality assurance is aimed at constant improvement and providing support for the improvement of the teaching process, research work, contribution to the development of society and management and administrative processes .

External quality assurance

In addition to the fact that the University continuously conducts regular annual internal evaluations of the situation with the aim of monitoring trends and requirements of ESG standards for quality assurance in higher education, periodic external evaluation of work is also carried out. The first external evaluation of the work by the EUA was carried out by individual members of UNZE during 2004-2005. years, which at that time were still part of the University of Sarajevo. The next external evaluation of the University as an independent higher education institution was carried out in 2009, and it was carried out by EUA (European University Association) experts from Brussels. Previously, as part of preparations for the EUA evaluation in 2008, the Agency for the Development of Higher Education of Slovenia also carried out an external evaluation of UNZE. Significant experience in conducting external evaluations and certification of quality systems according to the requirements of ISO standards in the period 2002-2010. had the Faculty of Mechanical Engineering in Zenica, while the laboratories of the "Kemal Kapetanović" Institute have had a quality management system since 1998 in accordance with the international standard defining the general requirements for the competence of test and calibration laboratories (BAS EN ISO 17025).

In 2012, an external evaluation was carried out as part of the pilot accreditation of four study programs at UNZE, namely: Management of Production Technologies at the Faculty of Mechanical Engineering, Chemical Engineering at the Faculty of Metallurgy and Materials, Class Teaching at the Faculty of Pedagogy and Management at the Faculty of Economics. These external quality assurance activities took place through the Tempus project - ESABiH SMGR 158853-1-2009-1-BE "EU standards for accreditation of study programs on BH universities ESABIH)" in which HEA BiH was also involved.

The University of Zenica successfully passed the accreditation procedure in 2014 and thus obtained national accreditation. The accreditation of the University of Zenica was carried out by the Commission of Experts appointed by the Agency for the Development of Higher Education and Quality Assurance of Bosnia and Herzegovina. Preparations for the external evaluation process, the arrival and work of the commission lasted several years, and all employees at the University of Zenica participated in them. After the successful completion of the process, the University of Zenica has been registered in the State Register of Accredited Higher Education Institutions in Bosnia and Herzegovina since 2014, as the first public higher education institution in the Federation of Bosnia and Herzegovina.

The obligation of periodic external quality assurance is defined by the obligation of accreditation and reaccreditation according to The Law on Higher Education of the Zenica-Doboj Canton. This Law also prescribes the duration of the accreditation, which is issued for a period of four years, after which the external quality assurance procedure is repeated. The implementation of the external evaluation, i.e. the accreditation procedure itself, is defined Rulebook on accreditation of higher education institutions in the area of ZDK.

Within the framework of the Accreditation System of the national BATA Accreditation Institute, regular external quality assurance is carried out every sixteen months in seven accredited laboratories, two calibration and five testing laboratories. In addition to this method of external quality assurance in the Institute, the laboratories regularly check the functioning of the quality management system once a year according to the plan of conducting internal checks, and with the plan of participation in PT/ILC schemes ensure the verification of the competence of the staff and ensure good laboratory practice and ensure the quality management system.

4.1.2.1. Internal quality assurance
  • The structure of the quality assurance system

The institutional framework of the UNZE quality assurance system consists of the Quality Committee and the Quality Office at the university level, and the Quality Committees at the OJ level as its sub-committees. Although the quality assurance network established in this way was defined in 2006, a more comprehensive way of organization and functioning of the board, its composition, competencies and responsibilities are defined by the Rulebook on the quality assurance system at UNZE, which was adopted at the 07th session of the Senate held on 07/14/2010. years.

Committees are permanent working and advisory bodies of the appropriate level of organization of the university, which are composed of representatives of management, teaching, library and administrative staff and students, and at the level of the university and relevant Ministry of Education. The committees are managed by quality managers who are ex officio members of the university's Quality Committee. The functional scheme of the established quality assurance structure is presented in the figure below.

Legend:

    1. Faculty of Engineering and Natural Sciences
    2. Faculty of Mechanical Engineering
    3. Faculty of Law
    4. Faculty of Philosophy
    5. Faculty of Economics
    6. Faculty of Medicine
    7. Polytechnic Faculty
    8. Faculty of Islamic Pedagogy
    9. Student center
    10. KK Institute

In accordance with the defined competences, the university board regularly, and at least once a year, submits a report on the work and operation of all organizational units of the quality assurance system. In 2022, activities regarding the further construction and strengthening of the established QA system of UNZE continued, and the work report for 2022 with the Work Plan for 2022 was adopted by the Senate of the University of Zenica and is an integral part of the Rector's Work Report University of Zenica, which is adopted by the ZDK Government as the founder of JU UNZA. As in previous years, most of the activities are part of continuous tasks and realization of project and program goals from the previous period. According to current practice, functioning and work on quality assurance can be observed in several key directions of action. They are presented below with a description of the activities realized in 2022.

Activities of the Quality Committee of the University and OJ in the year

– Activities on re-accreditation of the University and accreditation of five study programs

The most significant activity during the past year in the domain of quality assurance was related to the preparation of the accreditation of study programs that are implemented at the OJ of the University. In this regard, the Quality Committee, in coordination with the management of the University, the managements and quality committees of the OJ and University services, as well as student representatives, carried out all the necessary activities that accompanied this process, including the preparation of internal evaluations of the situation, the preparation of teams, services and resources.

Please note that as part of the re-accreditation process, the Commission of domestic and international experts for quality assessment and audit and making recommendations on the re-accreditation of the University of Zenica (Commission) in the period from 03.20-21.2019. made a visit to the University with the aim of establishing the factual situation and verifying the allegations from the internal evaluation for the purposes of the accreditation process. The Commission included the following members:

  1. Nermina Hadžigrahić, Ph.D., representative of the academic community, president and secretary of the Committee of Experts;
  2. Dr. Atif Hodžić, representative of the academic community, member of the Committee of Experts;
  3. Dr. Ivan Balta, international expert, member of the Committee of Experts;
  4. Dr. Nenad Marković, representative of business and practice, member of the Committee of Experts;
  5. Amila Ćiber, student, member of the Committee of Experts.

Protocol of the external evaluation visit of the Committee of Experts to the University of Zenica, including a visit to the OJ at which the delegated SPs are implemented with the aim of accreditation of the SP MPT with a list of participants in the period 20-21. March 2019 is presented in Table 1 or in the attachment of the report.

After the evaluation visit, the Commission submitted a Report on the re-accreditation of the University of Zenica and five study programs with the established factual situation, the assessment of each individual criterion and the overall assessment of the fulfillment of the criteria for re-accreditation, as well as recommendations for improvement. As part of this Report, the Committee of Experts also presented detailed Reports on the accreditation of delegated SP I study cycles. Based on the submitted Self-Evolution Report of the University of Zenica for 2017, Self-Evaluation Reports of study programs of the first cycle of studies and Reports on the review of study programs by appointed reviewers, discussions with management, the Quality Committee, student representatives and other participants, as well as additional of available documentation and legal acts, the Commission has given positive evaluation for the University and delegates SP I study cycle, and forwarded the same to the Agency for the Development of Higher Education and Quality Assurance of Bosnia and Herzegovina, on the basis of which a recommendation for their accreditation was issued.

On the basis of the Agency's recommendation regarding accreditation, the Ministry of Education, Science, Culture and Sports ZDK on 29.03.2019. issued the Decision on the accreditation of the University of Zenica JU and five SPs at the OJ of the University.

The Agency's recommendation and point 3 of the Decision on the re-accreditation of the University prescribe the obligation of the University to develop an action plan for subsequent activities to improve quality, which will contain a time frame and bearers for the implementation of the recommendations from the commission's report, which will be published on the website.

Accordingly, the Quality Committee, immediately after receiving the Accreditation Decision, undertook activities on the analysis of the Commission's report and recommendations with the aim of developing an action plan. At the working meetings of the Quality Committee, the recommendations established by the Committee of Experts were analyzed and systematized, and based on this analysis, a proposal for an action plan was agreed upon. The University's Quality Committee at its 09/19 session held on 16.12.2019. year adopted Action plan of follow-up activities for quality improvement after the issued Decision on the accreditation of the University of Zenica dated March 29, 2019. years.

The action plan in question was adopted at the session of the University Senate on December 26, 2019. and will be published on the University website.

In 2022, activities regarding the further development of the University's QA system continued. As in previous years, most of the activities are part of continuous tasks and implementation of project-program goals from the earlier period. According to current practice, QA activities can be observed in several key directions of action. They are presented below with a description of the activities realized in 2022.

Operational activities of the University Quality Committee and OJ

During 2022, the Quality Committee held 5 regular meetings and several working meetings with various participants with the aim of coordinating the work on preparation for re-accreditation, conducting e-surveys of students and applying the software for calculating KPI UNZE. They discussed issues related to the implementation of operational QA activities, and some of the more significant ones relate to:

  • Finalization of the regular annual internal evaluation of the situation for the year and its preparation for 2022.
  • Work on the preparation of the Report on the activities undertaken to implement the Action Plan for subsequent activities to improve quality, as well as the implementation of measures from the University Development Strategy for the period 2021-2025 with a special focus on the implementation of the Quality Assurance Strategy at the University.
  • Implementation of measures from the project task for reaccreditation of the University during the year.
  • Participation in the process of public consultations and training for the development of normative acts that regulate the field of accreditation of institutions and study programs in BiH prepared by the HEA BiH in cooperation with the competent educational
  • Several working documents of the QA system and tasks according to the Work Plan and special conclusions of the University Senate were discussed.
  • Coordination of activities in the implementation of internal trainings and presentations of the results of finalized international projects in 2022 in which the University participated
  • Preparation and implementation of the election of members of the Quality Committee of the University and OJ in accordance with the Rulebook on the Quality Assurance System, which fully defines the QA system, the way of organization and functioning, the composition of the Committee, the role of the Quality Office, competences and responsibilities.
  • Considered several initiatives from the OJ of the University in connection with the amendments to the existing procedures or the creation of new ones with the aim of regulating certain issues.
  • Continued work on the general documentation of the system
  • Continued implementation of improvement measures foreseen in the Action Plan after accreditation

During the year 2022, numerous internal activities regarding the more efficient functioning of the established QA system were carried out at some OJ of the University through the Quality Committee. These activities relate to the implementation of tasks defined at the level of the university board, professional and management structures of UNZE and OJ, as well as changes in the personnel composition of the Quality Committee, participation in training and education, use and creation of documentation, preparation and participation in self-evaluation activities, etc. A special segment is represented by the activities of the Quality Committee of the "Kemal Kapetanović" Institute and the OJ Student Center as an OJ where the teaching process is not implemented. Their activities are aimed at building and developing an internal quality system according to the specifics and activities they perform.

Students polls

Two institutional surveys of students were conducted in connection with the assessment of the teaching process by students for the winter and summer semesters 2021/2022. The survey of students at most OJs was conducted according to the unique form of the survey questionnaire adopted by the Quality Committee, with a clearly defined methodology for processing and communicating the results. During the analysis of the process and results of the survey at the meetings of the NNV and the Committee for Quality of OJ and UNZE during the previous year, initiatives related to changing the survey questions in terms of their content or evaluation of other elements of the scientific-teaching process were considered. In this regard, at most OJ, the survey was conducted electronically according to the innovative survey questionnaire, and according to the decision of the University's Quality Committee. In addition to surveys related to the evaluation of the teaching process, student surveys are also continuously conducted with the aim of checking student workload. After the completion of the aforementioned surveys, the reports on the activities carried out and the summary results are considered and adopted by the NNV OJ. Examples of the Decision on the adoption of the Report on the conducted surveys are given in the Annex.

Participation in the realization of projects in the area of QA

During 2022, representatives of the UNZE QA Board participated in a certain number of seminars, conferences and workshops dedicated to education and training in the field of quality assurance. A significant part of them includes project activities in which UNZE actively participates together with other public universities in BiH and partners from abroad.

Work on QA system documentation

Activities on the creation of new and review of existing documents of the QA system continued. The most significant ones relate to the finalization of the Procedure on the recognition of foreign educational documents, study periods, informal education and informal learning at the University of Zenica (Rule on the recognition of foreign educational documents) and the amendment of the Rulebook on the QA system. The complete documentation of the QA system was, according to the initiative of the Senate, published and available on the UNZE website (https://unze.ba/interni-dokumenti/).

Other activities in the quality assurance system

In addition to the above-mentioned activities, it is important to point out that through the continuation of activities on the implementation of national and international projects in the domain of quality assurance, in 2022, work on equipping the Quality Office at UNZE and the Office for Quality under OJ continued.

Summary of the year's activities

Summarizing the activities of the QA Board, and on the basis of the Activity Plan for 2022, it is possible to establish that most of the planned activities took place according to the planned dynamics, especially with regard to the planned activities for institutional reaccreditation and accreditation of the SP, and the implementation of the evaluation procedure and the realization of the planned activities accordingly adopted action plan after institutional accreditation of the University.

Internal quality assurance uses the opinions of internal and external stakeholders, and data from information and monitoring and evaluation systems.

Internal quality assurance – the University's internal quality assurance system, with the aim of continuous improvements, uses effective mechanisms for obtaining the opinions of all interested parties on the quality of work and functioning of university processes. At the university level, the practice that is carried out at all OJ-faculties in connection with surveying students on the quality of the teaching process is fully harmonized. The survey is conducted in the last week of classes at the end of each semester using a unique form of survey questionnaire. The entire procedure related to conducting the survey, analyzing the results and implementing measures after the analysis is defined by the Rulebook on evaluation of the teaching process by students of the University of Zenica. The content of the Survey Questionnaire and the Rulebook on Surveys are regularly evaluated, and their content is periodically updated or the form of the questionnaire is adapted to the possibilities of e-surveying students. Acting according to the provisions of the Rulebook, and after the analysis of the results of the survey, the foreseen measures are taken at the OJ with the aim of improving quality. Detailed analyzes of the results of student surveys after each semester with a proposal of conclusions and measures resulting from this analysis are presented in the internal evaluations of the state of each faculty and on their intranet networks. In this way, they are available to student representatives who participate in the work of NNV, and through them, that is, to the Union of Students and to all students of the University. As every year, during 2022, two institutional surveys of students were conducted in connection with the assessment of the teaching process by students for the winter and summer semesters of 2022/2023. The survey of students at most OJs was conducted according to the unique form of the survey questionnaire adopted by the Quality Committee, with a clearly defined methodology for processing and communicating the results. During the analysis of the process and results of the survey at the meetings of the NNV and the Committee for Quality of OJ and UNZE during the previous year, initiatives related to changing the survey questions in terms of their content or evaluation of other elements of the scientific-teaching process were considered. In this regard, at most OJ the survey was conducted electronically according to the innovative survey questionnaire according to the decision of the University Quality Committee.

In addition to this way of collecting data and opinions of interested parties, all faculties use data from the information system of the student service - ISSS, as well as Alumni meetings and surveys of graduates about the quality of the teaching-scientific process and the level of knowledge acquired during studies at the faculties, while all OJ The University uses opinions from surveys conducted by employers about the level of acquired knowledge of graduates at faculties and surveys of user satisfaction and participants of various seminars, conferences, gatherings, etc. in the organization of OJ UNZE.

UNIVERSITY OF ZENICA

Fakultetska 3
72000 ZENICA
BOSNIA AND HERZEGOVINA

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tel. +387 32 444 420, 444 421
fax. +387 32 444 431
Email: rektorat@unze.ba

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