Quality management system - University of Zenica

Quality system at the University of Zenica

Quality Assurance Network at UNZE

Significant QA documents

Extract from the Statute (Rules) of the University related to the QA system of UNZE (pdf)
Report on the state of quality assurance at the University of Zenica, May 2007 (pdf)
Recommendations for the implementation of QA in the VO BiH (pdf)
Standards and guidelines for QA in the VO BiH (pdf)
Standards and Guidelines for Quality Assurance in the European Higher Education Area (pdf)

The mission of the University of Zenica

The mission of UNZE is based on two basic components of higher education:

teaching-scientific (educational) work i
scientific research work.

These two components of higher education are mutually conditioned, but for the sake of easier understanding and management of processes at the university, they can be broken down as follows:

education, both through teaching and through the scientific-research process, of high-quality, young experts (students), but also adults, in all areas of teaching that exist at the university, so that they can be productive in their existing and future activities,
continuous monitoring and improvement of scientific research work at the university; training (education) and involving as many young people as possible (assistants and other young people) in this process; connecting the university with the environment, economic and cultural events.

UNZE's mission includes helping economic, social and cultural development within and beyond the borders of the region and the country, providing scientific and technical support. At the same time, UNZE must fit into the national and international quality criteria of educational and scientific activities and results. In other words, all the results of teaching-scientific, scientific-research and professional work at UNZE must contain the character of universal values, which are not measured by regional qualitative evaluations.

The vision of the development of the University of Zenica

The vision of UNZE is to become a modern and respected higher education institution, included in the common academic space of Europe and the world.
With this vision, UNZE should become a smaller, flexible university with 8-10 members (organizational units: faculties, institutes, etc.) by 2010, which will award about 20 types of degrees (study groups) and have 6,000-8,000 students who will live and work in one well-rounded and functional campus.
The purpose of the development of higher education and scientific-research work in Zenica through the form and organizational structure of UNZE is to use the available resources in an organized and pre-planned manner and direct future activities in terms of the development of teaching-scientific work (education) and scientific-research work. In addition, in this way it is possible to optimally use all the mentioned resources in the function of the economic and overall social development of Zenica and the wider region.
The planned assumptions for the development of UNZE as an efficient university of fundamental and applied sciences should be compatible with the requirements of the society of the future, which must be capable of competing on the world market and which will generate the overall development of Zenica and the region.
The strategic goal of the development of higher education and scientific research work in ZE - DO Canton is the development of UNZE. It will be possible to achieve this goal by realizing a number of individual tasks (sub-goals), the most important of which are:
Consolidation and more rational use of available resources in the field of higher education and scientific research (personnel, facilities, laboratories, libraries, etc.),
The optimal arrangement of personnel in the execution of the teaching process and in the realization of scientific research and development research and projects, which raises the quality of teaching and ensures efficiency in research,
Creation of conditions to form scientific-research units (institutions or groups) by uniting staff and research laboratories in accordance with the Law on Scientific-Research Activities of ZE-DO Canton. This is the most effective way of creating the so-called a critical mass of personnel and knowledge that can successfully and competently solve a wide range of problems related to the economic and social development of the region. In addition, the "personnel and knowledge cells" formed in this way can, with their solutions, help the leaders of the appropriate levels of government in deciding on the issues of social development and current economy and business.
Creating conditions for the adoption of a long-term program for the development of higher education and scientific research in accordance with the needs of the region and ZE-DO canton,
Provision of material and personnel infrastructure for the formation of the Science and Technology Park (STP) as an efficient structure and mechanism for generating ideas and implementing technologies with the direct participation of knowledge and equipment of personnel from the UNZE structure. The science and technology park encourages the development of entrepreneurship and innovation as the basic features of competitiveness in market economy conditions,
More direct cooperation with the economy in the function of adapting the educational process to the needs of the restructuring and development of the economy, as well as the realization of as many application projects as possible, where the research results are most quickly applied in practice,
A significant increase in the inclusion of the young generation in university education, because the current percentage in BiH (about 12-15% of high school graduates continue their studies) is absolutely unacceptable. In this way, the level of knowledge of the young generation that is coming up will be raised and will be a generator of ideas and development.
Developing inter-university and other types of scientific and technical cooperation with institutions in BiH and in the world through various forms: joint projects, exchanges, study stays, conferences, seminars and other forms of cooperation. In this way, the most efficient transfer of information, technology, knowledge and experience is carried out, all with the aim of developing our own personnel and domestic companies and institutions,
Gathering of the best, most professional and mature staff, but also the most talented young people around the University, their further education and profiling and training for solving problems from the widest spectrum, especially new technologies and products. In addition, in this way, the negative process known as "brain drain" can be effectively stopped.
Creating better conditions in the area of student standards (housing, food, transportation, teaching and school supplies, health care, cultural and sports activities and involvement in international cooperation, etc.).
- Changing the overall environment in Zenica and the region when it comes to the attitude towards education and scientific research work, that is, science in general, as well as the attitude towards future development.
In relation to other universities in Bosnia and Herzegovina and the ex-SFRJ region, UNZE was fortunate to begin the construction of the administrative functions of an integrated university unencumbered by the burden of the past. The establishment of this model based on the examples of successful universities in Europe and the world, based on the principles of the Bologna process, are a good basis for evaluating the necessary level of centralization (integration) and decentralization. In short, UNZE strives primarily for integration, not centralization.

Strengthening the quality system at universities in Bosnia and Herzegovina

Quality assurance at universities in Bosnia and Herzegovina: download Powerpoint presentations, 75 kB

MINUTES AND MEETING OF THE PROJECT CONSORTIUM held on November 23, 2005 at the ACCESS Center in Sarajevo: download MS Word document, 115 kB

Activity plan for January, February and March 2006:

As part of the TEMPUS project "Quality Assurance at Universities in BiH, the following activities are priorities for the months of January, February and March 2006:

1. 01.01.2006 – 15.02.2006 – Selection of persons at universities (members of the consortium) who will work as quality assurance experts.

The contact person at the universities of the consortium members should do 15.02.2006 submit the names of persons who will be employed as quality assurance experts and who will attend quality assurance training at the University of Graz. The University should submit biographies of selected persons (in local languages and in English) to SUS BiH (contact person: Asim Jusić).

1. 01.01.2006 – 01.03.2006 - Coordination between universities in BiH, selected experts for quality assurance and the university in Graz during January and February 2006. Coordination is carried out by SUS BiH.

The main goal of the coordination is the successful organization of a seminar for the training of quality experts at the University of Graz, definitive determination of the date of its holding, and special preparations for the seminar itself (insurance of visas, travel, expenses...).

1. 01.01.2006 – 01.04.2006 – Activities at universities related to the provision of premises for future centers for quality assurance.

These activities would take place in parallel with the above-mentioned activities, which would ensure the uniformity of project execution among universities and facilitate the easier organization of procurement and handover of equipment intended for quality assurance centers.

Associations for quality

Association for Quality BIH www.aqbih.ba
European Association for Higher Education www.eua.be
European Association for Quality www.eoq.org
European Association for Quality in Higher Education www.enqa.net

From the office of the UNZE quality manager

Review of realized QA activities at UNZE in 2013, 07/09/2013.

In 2013, in accordance with the previously conceived institutionally integrated structure of the quality system (QA system), activities regarding its implementation and further strengthening continued. As in previous years, most of the activities are part of continuous tasks and realization of project-program goals from the previous period.

An overview of realized QA activities at UNZE in 2013 is available at pdf format.

Review of realized QA activities at UNZE in 2012, 22.01.2013.

In 2012, in accordance with the previously conceived institutionally integrated structure of the quality system (QA system), activities regarding its implementation and further strengthening continued. As in previous years, most of the activities are part of continuous tasks and realization of project-program goals from the previous period.

An overview of realized QA activities at UNZE in 2012 is available at pdf format.

Review of realized QA activities at UNZE in 2011, 31.01.2012

(QA system) continued activities regarding its implementation and further strengthening. As in previous years, most of the activities are part of continuous tasks and realization of project-program goals from the previous period.

An overview of realized QA activities at UNZE in 2011 is available at pdf format.

Review of realized QA activities at UNZE in 2010, 02.03.2011.

Thanks to the well-conceived institutionally integrated structure of the quality system, significant results were recorded in 2010 in terms of the establishment of a stable system within the organizational structure of the University and the further development of the quality culture. They are primarily reflected in a series of concrete activities that significantly contributed to the spread of awareness of quality in higher education and the understanding of the role of each participant in the institutional construction of the quality system within the academic community.

An overview of realized QA activities at UNZE in 2010 is available in pdf format.

Overview of realized QA activities at UNZE in 2008, 12.01.2009

Thanks to the well-conceived institutionally integrated structure of the QA system in 2008, significant results were recorded at UNZE regarding the establishment of a stable QA system within the organizational structure of UNZE and the further development of the quality culture. They are primarily reflected in a series of concrete activities that significantly contributed to the spread of awareness of quality in higher education and the understanding of the role of each participant in the institutional construction of the QA system, primarily within the academic community. These activities can be observed in several key directions of action. They are presented below with an overview of the activities carried out during 2008.

An overview of realized QA activities at UNZE in 2008 is available at pdf format.

Proposal of the Work Plan of the Committee for QA UNZE, 09.12.2008

In the next calendar year 2009, the UNZE Quality Committee plans the following activities:

POLLS:
1. Survey of students on the quality of the teaching-scientific process in the winter semester 2008/09. year with an analysis of the results
2. Survey of students on the quality of the teaching-scientific process in the summer semester 2008/09. year with an analysis of the results
3. Surveying students about the quality of student services by faculty / with the aim of fulfilling the requirements for donating software for the work of student services/
4. Survey of graduates about the quality of the teaching-scientific process and the level of knowledge acquired during their studies at UNZE faculties /partially by faculties that produced graduates/
5. Survey of employers about the level of acquired knowledge of graduates at UNZE faculties /partially by faculties that produced graduates/
6. Surveying the satisfaction of users and participants of various seminars, conferences, gatherings, etc. in the organization of OJ UNZE.
WORK ON QA DOCUMENTATION:
1. General documentation:
  1. Drafting of the Rulebook on the internal QA system of UNZE
  2. Drafting of the Rulebook on the process of surveying students at UNZE
2. QA documentation:
  1. Regulations on quality,
  2. QA system procedures: remaining from the plan and new as assessed
  3. Accompanying forms/forms, etc.
FURTHER INSTITUTIONALIZATION OF QA UNZA:
1. Regular meetings of the UNZE Quality Committee and, if necessary, the OJ
2. Identification and determination of quality indicators and their monitoring
3. Software acquisition for:
  1. processing survey questionnaires,
  2. UNZE information system
4. Training in the use of an optical reader and software for processing survey questionnaires
5. Implementation of the Rulebook on the internal QA system of UNZE
6. Internal checks / evaluations / at UNZE:
  1. Annual evaluation of UNZE activities
  2. Checking the level of implementation of QA documentation,
7. Preparations and participation in external evaluation at UNZE
8. Learning at NSS "Quality 2009" and other conferences, internal and external seminars and quality education programs /
COLLABORATION WITH OTHER INSTITUTIONS AND PARTICIPATION IN PROJECTS RELATED TO QA
1. Continuation of activities on previously started projects /Tempus/,
2. Cooperation with other QA offices at universities in BiH and abroad
3. Preparation of applications for new projects

Review of realized QA activities at UNZE in 2007, 18.05.2008

Thanks to the well-conceived institutionally integrated structure of the QA system in 2007, significant results were recorded at UNZE regarding the establishment of a stable QA system within the organizational structure of UNZE and the further development of the quality culture. They are primarily reflected in a series of concrete activities that significantly contributed to the spread of awareness of quality in higher education and the understanding of the role of each participant in the institutional construction of the QA system, primarily within the academic community. These activities can be observed in several key directions of action. They are presented below with an overview of the activities carried out during 2007.

An overview of realized QA activities at UNZE in 2007 is available in pdf format.

Seminar "Quality Assurance System of BH Universities", 20.01.2005

"Quality Assurance System of BH Universities"
Sarajevo, January 25 - 26 2006
AGENDA Day 1:Moderators: Mr. Zoran Selesković, B.Sc. iur. , Mr. Almir Kovačević, MSc, M.Sc. Dino Mujkić, MA

08:30 – 09:30	Arrival and registration.	All participants
09:30 – 10:00	Welcome	Participant list will be confirmed.
10:00 – 11:00	"Quality Assurance System at Universities in B&H" Current activities and opportunities. Discussion	Universities in B&H.
11:00 – 11:30	COFFEE Break
11:30 – 13:30	"Developing a Quality Culture - Quality Management in Teaching and Learning at the Vienna University of Economics and Business Administration". Discussion	Mag. Oliver Vettori Vienna University of Economics and Business Administration, Austria.
13:30 – 15:15	Lunch
15:15 – 16:00	Award ceremony for the best CDP+ project of 2004/2005.	WUS Austria, CDP+ partners, all participants.
16:00 – 17:30	QA in Research, based on experience of applied university. Discussion	Mag. Roswitha Wiedenhofer FH JOANNEUM, Graz, Austria.

Day 2:
Moderators: Mr. Zoran Selesković, B.Sc. iur. , Mr. Almir Kovačević, MSc, M.Sc. Dino Mujkić, MA

09:00 – 10:30	Developing a quality management system at the university level. Discussion	Prof. Dr. Sc. Darko Petkovic, Mech.Eng. Vice-rector for science, development and international cooperation University of Zenica, Bosnia and Herzegovina.
10:30 – 10:45	COFFEE Break
10:45 – 12:15	Quality Management at Universities — Practical Aspects at a departmental level. Discussion	Dipl.-Ing. Benjamin Ditzel Montanuniversität Leoben Austria.
13:00 – 14:00	Discussion and closing ceremony.
13:00 – 14:00	Lunch, end of seminar.

Announcement of the survey for the evaluation of the teaching staff, 27.12.2005

At all members of the University of Zenica, a survey will be conducted to evaluate the teaching staff according to a unique methodology for all members, in the last week of classes in the winter semester.

Article from the "Quality 2005" congress, December 27, 2005

"DEVELOPMENT OF THE QUALITY MANAGEMENT SYSTEM AT THE UNIVERSITY OF ZENICA THROUGH THE PRISM OF THE BOLOGNA PROCESS"
Dr Sci. Darko Petković, MSc Sci. Sabahudin Jašarević, Ibrahim Plančić
Download (pdf 228 kB)